Frequently Asked Questions

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are processed through secure, encrypted payment gateways.

Orders can be modified within 2 hours of placement. After that, orders cannot be changed, canceled, or combined. Orders placed separately ship separately. Contact support immediately at [email protected] if you need help.

Yes. Digital gift cards are available in $25, $50, $100, and $200 denominations. They’re delivered instantly via email and never expire.

Domestic orders (U.S.) typically arrive within 5–7 business days. International orders take 10–14 business days. Expedited options are available at checkout.

Free standard shipping on all U.S. orders over $75. Orders under $75 ship for a flat rate of $8.95.

Yes, we ship to over 50 countries. International rates are calculated at checkout based on destination and package weight. Duties and taxes are the buyer’s responsibility (DDU).

We accept returns within 7 days of delivery for store credit only. Items must be unworn, unwashed, with all original tags attached. Sale items are final sale. We do not offer refunds to original payment method.

Email [email protected] with your order number within 7 days of delivery. We’ll provide return instructions. Note: we do not include return labels — you may choose your preferred carrier. Return shipping costs are the customer’s responsibility.

Yes, size exchanges are free for U.S. orders. Just contact support and we’ll arrange the swap, subject to availability.

100%. Every item is manufactured by Vale and verified through our authentication system. Each product carries a unique verification code on its tag.

Find the unique code on your item’s inside tag. Visit our Verification page and enter the code. Results are instant — you’ll know immediately if your piece is genuine.